So you have forgotten to send us the fee or maybe you added an extra zero at the end when making payment to us? Not to worry, we are here to help.
Not paid us enough?
You have two options:
- We can adjust your transfer by the short paid amount
- You can make a second payment to our account for the short paid amount.
Let us know which way you would like to proceed by sending us a support ticket.
Paid us too much?
If the value of your payment is over $1,000 (AUD or NZD) we will require a proof of payment to be able to process a refund for the excess amount.
If payment is under $1,000, just send us a support ticket with your account details so we can process a refund for you.