I forgot to attach my customer reference with my payment, what do I need to do?

So you have paid for your transfer but forgot to add your Customer Number as the reference with your payment? Not to worry, this is one of our most frequently asked questions.

If this happens you need to send a Support Ticket to let us know and we will make sure our reconciliation team keep an eye out for your payment.

If this is your first transfer with us, please also attach a Proof of Payment to the support ticket. As you have no previous transfer or payment history, we are unable to cross reference previous bank lines and a proof of payment will help us locate your payment.