How do I edit my profile?

Web Mobile

You have the ability to update certain information we hold about you. To make updates to your profile navigate to the icon bearing your initials in the top right hand corner of your dashboard. Navigate your way to the dropdown arrow and select 'View profile'. Below you will find detail on what can and can't be updated.


What can you edit?


Your name can be updated in certain circumstances. If you have changed your name for any reason, we will be able to help you update the name on your profile. We will ask you to send us a photo or scan of the legal document showing your name change (e.g. marriage certificate, deed poll, etc.) along with your ID if it hasn't been verified yet.

Date of birth

Your date of birth can’t be changed after you’ve completed identity verification.


Your address can be changed. If you've moved house, we'll ask you to send us a proof of address for your new personal address so we can change this and re-verify it where applicable.

Phone number

Your phone number can be changed.

Email address

Your email address can be changed on the web app. For more info see How do I change my email address?

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