End of year processing and customer support schedule

Customer Support

Our office will be closed, and our customer support team unavailable, on the 25th and 26th of December and the 1st of January. All other days, within the holiday period, will follow our normal operating hours.



Holiday Processing Times 

24 December 2019

Please note that 24 December 2019 is a national working holiday in the Philippines.  All funds received during the holiday will be processed on Friday, 27th of December.

 

December 2019

Sending from  New Zealand (NZD Transfers)
Payments made to OrbitRemit after 3pm on Tuesday the 24th of December will clear in to our bank account the next working day- Friday the 27th of December owing to Christmas Day and Boxing Day on the 25th and 26th. 

Sending from Australia (AUD Transfers)
Payments made to OrbitRemit after 3pm on Tuesday the 24th of December will clear in to our bank account the next working day- Friday the 27th of December owing to Christmas Day and Boxing Day on the 25th and 26th. 

Sending from the UK (GBP Transfers)
Payments made to OrbitRemit after 12am Tuesday the 24th of December will clear in to our account on Friday 27th December 2019.

Sending to the Philippines (PHP transfers)

Transfers < 50,000 PHP: If you wish for your transfer to be settled before the 1st January we will need to receive your cleared funds by the 31st December.

Transfers > 50,000 PHP: If you wish for your transfer to be settled before the 1st January we will need to receive your cleared funds by the 28th December. Payments received after 28th of December will not be settled till the 2nd January.


January 2020

NZD Transfers
Payments made to OrbitRemit after 3pm on Tuesday the 31st of December will clear in to our bank account on Friday the 3rd of January 2020.

AUD Transfers
Payments made to OrbitRemit on Tuesday the 31st of December will clear in to our bank account on Thursday the 2nd of January 2020. 

GBP Transfer
Payments made to OrbitRemit on the 1st January 2020 will clear into our account on the 2nd January 2020.

 

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