Keeping your OrbitRemit profile information up to date is important.
If you have moved recently or need to update your address for any other reason, please email support@orbitremit.com with your new address details.
In certain circumstances, we will require a proof of address document for security and compliance purposes. If proof of address is required, acceptable documents are listed as below:
- Utility bill (electric, phone, broadband, water or gas)
- Bank or credit card statement
- Document from a bank, bank subsidiary, credit union or financial institution that provide lending or deposit related products only
- Council rates notice or valuation
- Document from an insurance company that contains a unique policy or reference number (this does not include quotes)
- Document issued by a government agency
- Residential rental agreement from a registered real estate agency
- Document from a superannuation provider that has a unique customer or reference number
- Document from a current registered education provider
- Letter or payslip from your current employer
- Letter from employer on company letterhead confirming residential address
- Letter from electoral office or your electoral roll papers
- Signed rental tenancy agreement, flatting or sub-letting agreement
- Car registration notification/demand
- Short term accommodation letter issued by the accommodation provider
Please note the issuer of the document (i.e., bank, government agency, utility provider) needs to be based in Australia or New Zealand.