How can we help?
Using OrbitRemit
Getting Started
- My First Transfer - Overview
- My First Transfer - Sign Up
- My First Transfer - Using the Calculator
- My First Transfer - About You
- My First Transfer - Creating a Recipient
- My First Transfer - Review your Transfer
My Profile
- How do I edit my profile?
- How do I change my email address?
- How do I change my password?
- What is my customer number and where do I find it?
- How do I upload documents?
- How do I edit or delete a Recipient?
Verification
- Why do I need to verify my account?
- Transfers from Australia (AUD)
- Transfers from New Zealand (NZD)
- Transfers from the United Kingdom (GBP)
- What is 'Biometric Verification’?
- How do I complete Biometric Verification?
Transfers
The Basics
- Transfers to New Zealand Government Departments
- What could delay my transfer?
- How much does it cost to make a transfer?
- Can I make transfers on behalf of others?
- Can a friend or family member pay for my transfer?
- Why can't I cancel my transfer?
Funding Your Transfer
- How do I find OrbitRemit's bank account details?
- I have an internet banking limit, what do I do?
- I have made payment from a joint bank account
- I forgot to attach my customer reference with my payment, what do I need to do?
- What happens if I have sent the wrong amount to your bank account?
- Paying by Bank Transfer
Paying a Person - Cash Collection
Business Transfers
Transfer Statuses
- ‘Awaiting Payment’
- ‘Awaiting Settlement’
- ‘Awaiting Collection’
- ‘Awaiting Update’
- ‘Void’
- ‘Funds Paid’
IRD Transfers
- What do I need to make a repayment to the IRD?
- How do I make a transfer to the IRD?
- How long will it take for my transfer to be credited against my outstanding IRD balance?
- How long will it take for you to receive my IRD payment?
- What will it cost to make a transfer to the IRD?
- Can I set up a recurring transfer to the IRD?