How can we help?
Search
-
Getting Started
Everything you need to know to start making transfers
- Which countries can I make transfers to (and how long does it take)?
- How much does it cost to make a transfer?
- Is there a maximum amount I can transfer or my recipient can receive?
- Why can't I cancel my transfer?
- I forgot to attach my customer reference with my payment, what do I need to do?
- How do I get a refund?
-
Verification
Everything you need to know about verifying your account and transfers.
- Biometric Verification Requirements for Transfers from Australia (AUD)
- Biometric Verification Requirements for Transfers from New Zealand (NZD)
- Why do I need to verify my account?
- What is 'Biometric Verification’?
- What is proof of ‘Source of Funds’?
- What is a proof of payment?
-
Transfer Status
Informing you about your transfer's progress
- How do I monitor my transfer's progress?
- What could delay my transfer?
- What does ‘Awaiting Payment’ mean?
- What does ‘Awaiting Update’ mean?
- My transfer is 'Awaiting Update' how do I add new account details?
- What does ‘Processing Funds’ mean?
-
Source Countries
Where can I send funds from?
-
Receiving Countries
Destinations and payout methods.
- Paying to a GCash Account in the Philippines
- Pay a person in the Philippines for cash pickup
- Pay a person in Nepal for cash pickup
- Pay a person in Vietnam for cash pickup
- Transfers to New Zealand Government Departments
- Transferring to a foreign currency account (USD) in Sri Lanka
-
Creating Transfers
Getting started.
-
Managing Recipients
Your saved beneficiaries.
-
汇款到中国（支付宝）
See all articles
-
Paying with Bank Transfer
- Paying by Bank Transfer
- Adding OrbitRemit as a Payee when paying by Bank Transfer - New Zealand only
- Understanding Confirmation of Payee (CoP) - New Zealand only
- How do I find OrbitRemit's bank account details?
- I have an internet banking limit, what do I do?
- I have made payment from a joint bank account
-
Paying with PayID
Available in Australia only
-
Paying with POLi
Available in New Zealand only
-
Paying by Card
Available in Australia only
-
Profile
All about you and your details.
- Creating an account with OrbitRemit
- What is my customer number and where do I find it?
- How do I edit my profile?
- How do I change my password?
- How do I change my email address?
- How do I change my profile address?
-
Business Accounts
Sending as a business? There are a few things worth knowing.
-
Security
-
Referrals and Discounts
Giving back and saving you money.
-
Campaigns
Current promotions.
-
Why choose OrbitRemit
How you can trust us.
-
Licenses and regulators
See details of our licenses and regulators in each country in which we operate.