Keeping your account secure protects your money and helps ensure your transfers are never delayed. Here's what you can do to stay safe.
1. Create a strong, unique password
Use a long, complex password that you don't use for any other account. Include a mix of letters, numbers, and symbols. Avoid using personal details like birthdays or names — these are easier for attackers to guess.
2. Enable two-factor authentication (2FA)
2FA adds an extra layer of security by requiring a verification code when you log in. Even if someone learns your password, they still can't access your account without this second step. We strongly recommend enabling 2FA in your account settings. See: Managing two-factor authentication
3. Keep your devices and apps updated
Regular updates protect your phone, browser, and apps from known security vulnerabilities. Turning on automatic updates ensures you always have the latest protections in place.
4. Know how to spot a scam
Be cautious of unexpected emails, texts, or calls asking for personal information, login credentials, or money. Scammers often impersonate trusted companies like OrbitRemit to create urgency or fear. If something feels suspicious, contact our support team before taking any action. See: How to stay safe online
5. Monitor your account regularly
Check your recent transactions and notifications frequently. Early detection can help prevent larger issues. If you notice any unusual activity, report it to us immediately.
Why is biometric verification important?
Biometric verification isn't just a compliance requirement — it directly protects your account and helps your transfers process faster.
- Prevents identity fraud — ensures your account truly belongs to you, stopping others from using stolen IDs
- Speeds up registration — gets you verified quickly without lengthy manual reviews
- Meets legal requirements — helps OrbitRemit comply with KYC and anti-fraud regulations in Australia and New Zealand
- Secures your account — ties your verified identity to your account, making unauthorised access much harder
- Helps with account recovery — makes it faster and safer to restore access if you ever lose it
Frequently asked questions
What is the difference between 2FA and MFA?
Two-factor authentication (2FA) uses two verification steps — typically your password plus a code sent to your phone. Multi-factor authentication (MFA) is a broader term that may also include biometric checks. Both significantly reduce the risk of unauthorised access.
How can I spot a phishing email or SMS?
Phishing messages often create a false sense of urgency, claiming your account is locked or a transfer has failed. OrbitRemit will only email you from an @orbitremit.com address and will never send SMS links asking you to log in.
What should I do if I receive a suspicious message?
Do not click any links. Contact OrbitRemit directly through our official support channels to verify whether the message is genuine.
How can I tell if a website or message really comes from OrbitRemit?
Check that the link starts with the official OrbitRemit domain and that spelling and formatting look correct. OrbitRemit will never ask for your password or PIN via email or SMS. If you're unsure, contact our support team directly.
Should I use public Wi-Fi to access my account?
Avoid logging into financial accounts on public or open Wi-Fi networks, as these can be intercepted by attackers. If you must use public Wi-Fi, use a trusted VPN to protect your data.
Should I share my account with friends or family?
No. Never share your login details with anyone, even people you trust. Shared access increases the risk of unauthorised transactions. Keep your credentials private at all times.
What should I do if I suspect unauthorised activity?
Log in immediately and check your recent activity. Change your password and enable 2FA if you haven't already. Then contact our support team so we can help secure your account and investigate.
Need help? Contact our support team at support@orbitremit.com or visit: How to contact OrbitRemit