If you’re having difficulty adding a recipient in your OrbitRemit account, you’re not alone. This can happen for a few common reasons, and in most cases, it can be resolved quickly by checking a few details.
This guide will help you understand what might be causing the issue and what you can try next.
Common Reasons Why a Recipient Can’t Be Added
You may experience issues adding a recipient if:
- An error message appears when saving the recipient details
- The information entered doesn’t match the required format
- Some mandatory fields are missing or incorrect
- There’s a temporary issue with the app or website
Things to Check Before Trying Again
1. Review the Recipient Details Carefully
Make sure all required fields are completed and entered correctly, including:
- The recipient’s full name (exactly as required)
- Bank account number or payout details in the correct format
- The correct recipient country and currency
- Address or identification details, where required
Even small typos or formatting differences can prevent a recipient from being saved.
2. If You’re Using the OrbitRemit App
Try the following steps:
- Ensure you’re using the latest version of the app
- Close the app completely and reopen it
- Restart your device and try again
3. If You’re Using the OrbitRemit Website
You can also try:
- Clearing your browser’s cache and cookies
- Using a different browser (such as Chrome, Safari, or Edge)
- Opening the site in private/incognito mode
Supported Countries and Recipient Types
Some recipient types or payment options may not be available for certain countries or currencies. If you’re unable to add a specific recipient, it may be because the option you selected isn’t currently supported.
If that’s the case, you may be able to choose an alternative payout method or currency.
Still Not Working? We’re Here to Help
If you’ve tried the steps above and still can’t add your recipient, our support team can help look into this with you.
You can contact us via:
- In‑app or website Messaging, or
- Email us at support@orbitremit.com
When reaching out, it’s helpful to let us know:
- Whether you’re using the app or website
- The country and currency of the recipient
- Any error message you’re seeing
We’re Happy to Assist
We understand how important it is to complete your transfer smoothly. If something isn’t working as expected, please don’t hesitate to contact us, our team is here to help.