If your transfer status shows Awaiting Update, it means we encountered a problem completing your transfer. This is usually because the recipient's account details are invalid — most commonly the account number is incorrect, or the account name doesn't match what the bank has on record.
Steps to provide updated account details
- Go to the Recipients tab in your OrbitRemit account and delete the invalid recipient details.
- Add a new recipient by tapping + on the mobile app, or clicking Add Recipient on the website.
- Carefully check that all the new recipient details are correct before saving.
- Reply to the email we sent to your registered email address to let us know you have added new recipient details.
Once you've completed these steps, your original transfer will be voided and rebooked as a new transfer under a new transfer number using the updated recipient details.
Double-check your recipient's account number and account name with them directly before submitting the updated details, to avoid the same issue occurring again.
Need help? Contact our support team at support@orbitremit.com.