Frequently Asked Questions

• 如何汇款到中国
• Which countries can I make transfers to (and how long does it take)?
• How much does it cost to make a transfer?
• Is there a maximum amount I can transfer or my recipient can receive?
• Why can't I cancel my transfer?
• I forgot to attach my customer reference with my payment

See all 13 articles

• Biometric verification requirements for transfers from Australia (AUD)
• Biometric verification requirements for transfers from New Zealand (NZD)
• Why do I need to verify my account?
• What is biometric verification?
• What is proof of source of funds?
• What is a proof of payment?

See all 8 articles

• How do I monitor my transfer's progress?
• What could delay my transfer?
• What does transfer status ‘Awaiting Payment’ mean?
• What does transfer status ‘Awaiting Update’ mean?
• My transfer is 'Awaiting Update' — how do I add new account details?
• What does transfer status 'Processing Funds' mean?

See all 10 articles