To send money from Australia, all customers must complete biometric verification as part of the transfer process. You will be guided through the steps automatically — just follow the prompts.
For a general overview, see: What is biometric verification?
What you'll need:
A device with a camera
You can complete biometric verification on either:
- A computer with a working webcam (via the OrbitRemit web app), or
- A mobile phone with a working camera using the OrbitRemit Android or iOS app
A valid (unexpired) ID document
Accepted documents include:
- Passport
- Driver's licence (from select issuing countries)
When you select your document's issuing country during the verification process, you'll see the full list of accepted ID types for that country.
You must complete biometric verification before you can create your first transfer. Make sure your ID is current and not expired before you begin.
Need help? Contact our support team at support@orbitremit.com.