How to close your OrbitRemit account

If you are considering closing your account with OrbitRemit, we want to ensure the process is straightforward and transparent. Below, you'll find all the necessary steps and information to help you close your account smoothly.

Step 1: Consider Your Needs

Before proceeding with closing your account, consider whether this decision fits your financial needs. You might want to explore discussing your concerns with our customer support team, who can offer guidance tailored to your situation.

Step 2: Request Account Closure

To initiate the closure of your account, please navigate to the 'Settings' menu in the OrbitRemit application and select the 'Close Account' option. Follow the instructions provided to submit your request. If you encounter any issues or have questions during this process, our customer support team is readily available to assist you.

Step 3: Confirmation of Account Closure

Once your request is processed, you will receive a confirmation email from OrbitRemit stating that your account has been closed. Please keep this for your records.

Important Information About Account Closure:

  • Record Retention: As a financial institution, OrbitRemit is required to retain certain records for a period of time even after your account is closed. This is in accordance with financial and Anti-Money Laundering (AML) obligations. We ensure that all retained records are securely managed and used strictly for compliance purposes. For more information on the types of data we collect and how long we retain it you can visit our privacy policy at:
  • Reactivation: If you decide to return to OrbitRemit in the future, you may need to create a new account, as reactivating a closed account may not be possible depending on the duration of the closure and regulatory requirements.
  • Support: Our customer support team is here to assist you every step of the way. If you have any questions or need further assistance, do not hesitate to contact us.

We thank you for having been a part of OrbitRemit. Should you have any feedback on how we can improve our services, we would appreciate hearing from you. Your insights are invaluable in helping us enhance our customer experience.

Contact Us

For more information or assistance:

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We wish you all the best in your future financial endeavours and hope to serve you again under better circumstances.