Don't worry — whether you've sent too little or too much, we can help sort it out.
If you haven't sent enough
You have two options:
Option 1 — Let us adjust the transfer automatically If we don't hear from you, we will adjust your transfer to match the amount we received. We do this to avoid delays in processing.
Option 2 — Send a second payment for the shortfall If you need the full original amount to be sent, you can make a second bank transfer to cover the difference. Open a support ticket to let us know and we will keep your transfer open until both payments are received.
If you've sent too much
| Payment amount | What to do |
|---|---|
| Under $1,000 (AUD or NZD) | Open a support ticket with your account details and we'll process a refund for the excess amount |
| $1,000 or more (AUD or NZD) | Open a support ticket and attach a proof of payment so we can verify and process your refund |
Need help? Contact our support team at support@orbitremit.com.