After you have created a transfer in your OrbitRemit account, the next step is to pay for your transfer.
When you get to the 'Payment Method' screen, select 'Pay with Debit Card' to make a card payment. This will bring up the screen where you can enter your card details and complete your transfer.
- When paying for your transfer, please ensure you use a valid non-expired card issued by a financial institution (such as a bank) in Australia.
- Payment must be made from a card held in your name.
- We currently accept Visa and MasterCard.
- Paying with a debit card may not be available for large transfers. The maximum amount you can pay by card will be shown on the Payment Method screen.
- Debit card payments may be subject to additional fees (a surcharge). Card fees will be calculated and displayed on the Payment Method screen.
- Once we receive your payment, we will update the status of your transfer and send you an email to acknowledge receipt.
How do I request a refund?
If the status of your transfer is 'Processing Funds' or 'Awaiting Update' you can create a support ticket requesting a refund and we may be able to cancel and arrange a refund.
We do not have the ability to cancel your transfer once it has been completed.
Once a refund has been confirmed, it can take up to 7 working days to process by the card issuer.