To ensure we remain compliant with the local regulations in each country in which we operate, we need to verify information about our customers before allowing them to use our service. It is very important we know who our customers are and that we are doing our part in the fight against money laundering and the financing of terrorism. We treat each customer in the same way and being asked to verify your account is simply part of the process, just as you would need to provide certain documents or information were you to open a new bank account.
Specific requirements by send country
You can see more detailed information on what is required, based on where you are sending from, as below.