Having problems with Biometric Verification?

If you are having difficulty completing biometric verification there could be a few things that you are doing incorrectly. We have compiled a list of tips to help you get things right. We also suggest downloading our Android or iOS apps for the best experience.


1. Make sure the document is laid on a flat surface when taking the photo.

OR_Bio_Above.jpg 2. Take the photo from directly above the document you are using.
OR_Bio_Flash.jpg 3. After taking the photo of the document, review to ensure the hologram is not obscuring the ID photo.
OR_Bio_Passport_number.jpg 4. Ensure the document number (generally in the top right hand corner) is clearly visible.
OR_Bio_Selfie.jpg 5. Make sure you are the only person in the selfie.