If you are having difficulty completing biometric verification there could be a few things that you are doing incorrectly. We have compiled a list of tips to help you get things right. We also suggest downloading our Android or iOS apps for the best experience.
1. Make sure the document is laid on a flat service when taking the photo.
|2. Take the photo from directly above the document you are using.|
|3. After taking the photo of the document, review to ensure the hologram is not obscuring the ID photo.|
|4. Ensure the document number (generally in the top right hand corner) is clearly visible.|
|5. Make sure you are the only person in the selfie.|