If you've made a payment to OrbitRemit and need to request a refund, the process depends on your transfer status and the currency you paid in.
Can my transfer be cancelled?
| Transfer status | Can it be cancelled? |
|---|---|
| Awaiting Payment | Yes — we can cancel and arrange a refund |
| Awaiting Update | Yes — we can cancel and arrange a refund |
| Completed | No — completed transfers cannot be cancelled or reversed |
Refunds for payments made in AUD
Under $1,000: Email us with confirmation of your:
- Account name
- Account number
- BSB
$1,000 or over: Provide a proof of payment from your internet banking that clearly shows:
- The payment made to OrbitRemit
- Your sender account name, account number, and BSB
If the payment was made from someone else's bank account, we will also require a proof of payment from their internet banking regardless of the amount.
Refunds for payments made in NZD
Email us with confirmation of your:
- Account name
- Account number
If your transfer was sent to an invalid account
If your transfer has been processed to an invalid recipient account and you are unable to provide alternative recipient details, OrbitRemit can issue a refund. Please note that the original transfer fee will not be refunded, as it covers costs already incurred during processing.
How to request a refund
Once you have gathered the required information or proof of payment, open a support ticket and attach the relevant documents. Our team will review your request and process the refund.
Need help? Contact our support team at support@orbitremit.com.