This article provides information on how to request a refund.
We do not have the ability to cancel your transfer once it has been completed. If the status of your transfer is ‘Awaiting Payment’ or 'Awaiting Update' we will be able to cancel and arrange a refund.
Please see the specific requirements, for processing refunds, based on what currency you have made payment in.
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If your transfer is below $1,000.00, we will need email confirmation of your account name, account number and BSB.
If your transfer is $1,000.00 or over, we will need a proof of payment (screenshot or receipt) from your internet banking account. It must show the payment to OrbitRemit as well as your sender account name, account number and BSB.
If your transfer was paid from someone else's bank account, we will also need a Proof of Payment from their internet banking account regardless of the amount.
The above information is required as we do not see the sender's AU bank account details when we receive payment.
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We will need email confirmation of your account name and account number.
If your transfer has been processed to an invalid account, and you are unable to provide details of an alternative recipient account, OrbitRemit will be able to provide a refund but will not refund the fee charged. This is to cover the costs incurred during processing.
Once you have obtained the proof of payment, you will need to create a support ticket requesting a refund. You can attach the proof of payment to the ticket.