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Fraud Prevention and Suspicious Activity
This category helps customers identify, report, and prevent fraud or suspicious activity, ensuring secure money transfers with OrbitRemit’s trusted protection measures.
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Password and Security Management
Find clear guidance on resetting passwords, managing multi-factor authentication, and securing your OrbitRemit account to protect your international money transfers.
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Proof of Payment and Payment Confirmation
Find clear guidance on submitting proof of payment and confirming your transfer to ensure timely, secure delivery and resolve any payment verification issues effortlessly.
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Initiating Transfers
Find step-by-step guidance on sending international payments, including account setup, recipient details, supported countries, fees, and troubleshooting transfer issues.
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Payment Methods and Limits
Explore detailed guidance on accepted payment methods, fees, processing times, and transfer limits to ensure smooth, transparent, and secure international money transfers with OrbitRemit.
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Getting Started
Everything you need to know to start making transfers
- 如何汇款到中国
- Which countries can I make transfers to (and how long does it take)?
- How much does it cost to make a transfer?
- Is there a maximum amount I can transfer or my recipient can receive?
- Why can't I cancel my transfer?
- I forgot to attach my customer reference with my payment
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Verification
Everything you need to know about verifying your account and transfers.
- Biometric verification requirements for transfers from Australia (AUD)
- Biometric verification requirements for transfers from New Zealand (NZD)
- Why do I need to verify my account?
- What is biometric verification?
- What is proof of source of funds?
- What is a proof of payment?
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Transfer Status
Informing you about your transfer's progress
- How do I monitor my transfer's progress?
- What could delay my transfer?
- What does transfer status ‘Awaiting Payment’ mean?
- What does transfer status ‘Awaiting Update’ mean?
- My transfer is 'Awaiting Update' — how do I add new account details?
- What does transfer status 'Processing Funds' mean?
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Source Countries
Where can I send funds from?
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Receiving Countries
Destinations and ways to receive money.
- Sending money to Thailand (THB) - July 2025 Update
- Requirements for Recipients in Colombia
- Paying to a GCash account in the Philippines
- How to send money for cash pickup in the Philippines
- How to send money for cash pickup in Nepal
- How to send money for cash pickup in Vietnam
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Creating Transfers
Getting started.
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Managing Recipients
Your saved beneficiaries.
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汇款到中国(支付宝)
See all articles
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Paying with Bank Transfer
- Australia Bank Upgrade
- Paying by bank transfer
- Adding OrbitRemit as a Payee when paying by Bank Transfer - New Zealand only
- Understanding Confirmation of Payee (CoP) - New Zealand only
- How do I find OrbitRemit's bank account details?
- I have an internet banking limit — what do I do?
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Paying by Card
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Paying with PayID
Available in Australia only
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Paying with POLi
Available in New Zealand only
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Profile
All about you and your details.
- How do I change my phone number?
- Creating an account with OrbitRemit
- Create your profile
- What is my customer number and where do I find it?
- How do I edit my profile?
- How do I change my password?
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Business Accounts
Sending as a business? There are a few things worth knowing.
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Security
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Referrals and Discounts
Giving back and saving you money.
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Campaigns
Current promotions.
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Why choose OrbitRemit
How you can trust us.
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Licenses and regulators
See details of our licenses and regulators in each country in which we operate.